Bosideng is a heritage brand originating in China, founded in 1975. With decades of expertise in cold-weather apparel, we’ve grown into a globally trusted name for premium down jackets and outerwear.

Once your order has been shipped you will receive an email notification which will include a tracking number.

Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address.

However, if you contact the customer service team as soon as possible after making your purchase, it is possible to make edits before your order is processed.

Due to our inventory being stored in different warehouses or for technical reasons, your order may be shipped separately. This helps us ensure faster delivery. Rest assured, all your items will arrive as quickly as possible!

Yes, you can place an order over the phone! To proceed, please provide us with clear details about the products you would like to order. Once your order details are confirmed, you will receive a direct payment link sent to your email. You can finalize the payment with just one click, using the safest and most secure payment method!

Credit Card Issues: Your order may have been cancelled due to problems with your credit card. We recommend contacting your bank for more information. If you need further assistance, feel free to reach out to our Customer Service team.

Item Out of Stock: If the item you ordered is out of stock, our Customer Service team will contact you via email with potential replacement options. If no alternatives are available, you will receive an order cancellation email.

You can pay using Visa, Mastercard, American Express, Apple Pay, Discover, Cartes Bancaires, China Union Pay or Apply pay,Google Pay, PayPal and if you are in the UK or US, Klarna.

This is because all duties and local taxes for international orders are calculated and charged at checkout. Once paid, you will not be charged any additional fees upon delivery. This helps ensure a smoother delivery process without any unexpected charges when your order arrives.

We deliver to a wide range of countries including the United Kingdom, Europe (excluding Italy), the United States, Canada, New Zealand, Australia, the United Arab Emirates, as well as several countries in Asia such as Japan, Malaysia, Singapore, Indonesia, Saudi Arabia, Hong Kong (SAR), Taiwan, Thailand, and Russia.See our Delivery page for more information.

Enjoy free delivery on orders over £20 within the UK, and on orders over £250 / £350 for other countries.

We hope to add more locations very soon, so please sign up to our newsletter here to be the first to hear about future expansion.

United Kingdom: 1-3 working days

International Shipping:

Europe, USA, and Canada: 2-5 working days

New Zealand, Australia, United Arab Emirates, and others: 5-7 working days (including Japan, Malaysia, Singapore, Indonesia, Saudi Arabia, Hong Kong (SAR), Taiwan, Thailand, and Russia)

If you are ordering from outside the UK, the price displayed at checkout will include any applicable duties and taxes.

These charges will be calculated and collected at checkout through DHL's duty calculation system. Once paid, no additional fees will be required upon delivery.

Please note that we are unable to adjust on the amount charged. For more information, we recommend contacting your local customs office or tax authority before placing your order.

All orders placed on our website are shipped from our store in London or warehouse in Essex, UK.

Yes! We are happy to process an exchange for the same style in a different size or color, subject to availability.

Unfortunately, if you wish to exchange for a different style, you will need to return the item and place a new order.

To request an exchange, please visit our Returns Portal.

To return your order please visit our returns portal here within 28 days of receiving your order for a full refund.

For more information, please visit our Returns page.

For international returns, we only accept returns using the provided return label. Returns made using a different shipping method will not be accepted. Please note that the return shipping fee will be deducted from your refund once the return is processed.

For UK returns, you may use a shipping method of your choice at your own expense, unless otherwise stated.

For more information, please visit our Returns page.

Returns take a maximum of 5 days to reach our warehouse and be processed for a refund. Once this has been done, you will receive a return confirmation email to let you know. If you have not received confirmation after 7 days, please contact customer service with your proof of return and a list of the items returned.

At Bosideng, we offer a 2-year warranty on all products purchased from our authorised UK channels, covering defects in material or workmanship under normal use. Our warranty includes:

• 30 days from purchase: Repair, replacement, or full refund for faulty items.
• After 30 days but within 12 months: Repair or replacement; if neither is possible, we offer a partial refund or full-value voucher.
• After 12 months but within 24 months: Repair only; if the item cannot be repaired, we offer an exchange at 50% of the original price.

Please note, the warranty does not cover damage caused by misuse, accidents, improper care, or wear and tear.

To make a claim, you can contact our customer service team or visit our London Flagship Store for assistance.

For detailed information and claim instructions, please refer to our Warranty page.

We have only two official websites:

1. Official Chinese Domestic Website: This is our brand’s main site, focused on providing information. It is non-transactional.
2. Official International Website: This is our only official website for purchasing Bosideng products internationally.

While our products may also be available through authorised retailers and other platforms, these two are the only official websites directly operated by Bosideng.

Yes, our flagship store in Mayfair, London is our only location outside of China. For more information visit our stores page. We hope to see you soon!

Of course, our stores are always happy to hear from you, so please do get in touch. You can find all contact details here.

Yes, if the product is cheaper in our flagship store, please Contact Us and we will match the price for you!

Yes! All you need to do is select 'pick-up in-store' at the checkout and we will let you know when your order is ready to collect

Yes! You can drop off your order in-store and our team members will be happy to advise further.