波司登是一个源自中国的传统品牌，成立于 1975 年。凭借数十年的寒冷天气服装专业知识，我们已成长为全球值得信赖的优质羽绒服和外套品牌。

您的订单发货后，您将收到一封包含跟踪号的电子邮件通知。

一旦订单提交，无法修改或添加订单中的任何商品，也无法更改收件人信息或送货地址。不过，如果您尽早联系客户服务团队，我们可以在订单处理前为您进行修改。

由于我们的库存存放在不同的仓库或出于任何技术原因，您的订单可能会分开发货。这有助于我们确保更快的交货。请放心，您的所有商品都会尽快送达！

Yes, you can place an order over the phone! To proceed, please provide us with clear details about the products you would like to order. Once your order details are confirmed, you will receive a direct payment link sent to your email. You can finalize the payment with just one click, using the safest and most secure payment method!

Credit Card Issues: Your order may have been cancelled due to problems with your credit card. We recommend contacting your bank for more information. If you need further assistance, feel free to reach out to our Customer Service team.

Item Out of Stock: If the item you ordered is out of stock, our Customer Service team will contact you via email with potential replacement options. If no alternatives are available, you will receive an order cancellation email.

您可以使用 Visa、Mastercard、American Express、Apple Pay、Discover、Cartes Bancaires、中国银联或 Apply pay、Google Pay、PayPal 付款，如果您在英国或美国，还可以使用 Klarna 付款。

This is because all duties and local taxes for international orders are calculated and charged at checkout. Once paid, you will not be charged any additional fees upon delivery. This helps ensure a smoother delivery process without any unexpected charges when your order arrives.

我们目前提供全球的送货服务。请参阅我们的送货页面了解更多信息。

United Kingdom: 1-3 working days

International Shipping:

Europe, USA, and Canada: 2-5 working days

New Zealand, Australia, United Arab Emirates, and others: 5-7 working days (including Japan, Malaysia, Singapore, Indonesia, Saudi Arabia, Hong Kong (SAR), Taiwan, Thailand, and Russia)

如果您在英国境外订购，结账时显示的价格将包含任何适用的关税和税款。

这些费用将在结账时通过 DHL 的关税计算系统计算并收取。付款后，交货时无需支付额外费用。

请注意，我们无法调整收费金额。如需更多信息，我们建议您在下订单前联系当地海关或税务机关。

我们网站上的所有订单均从我们位于伦敦的商店或位于英国埃塞克斯的仓库发货。

是的！我们很乐意为您换货，换成不同尺寸或颜色的同款商品，但需视库存情况而定。

遗憾的是，如果您希望更换其他款式，则需要退回该商品并下新订单。

如需申请换货，请访问我们的退货门户。

要退回您的订单，请在收到订单后 28 天内访问我们的退货门户以获得全额退款。

欲了解更多信息，请访问我们的退货页面。

For international returns, we only accept returns using the provided return label. Returns made using a different shipping method will not be accepted. Please note that the return shipping fee will be deducted from your refund once the return is processed.

For UK returns, you may use a shipping method of your choice at your own expense, unless otherwise stated.

For more information, please visit our Returns page.

退货最多需要 5 天才能到达我们的仓库并处理退款。处理完成后，您将收到退货确认电子邮件通知您。如果 7 天后您仍未收到确认，请联系客服并提供退货证明和退货商品清单。

At Bosideng, we offer a 2-year warranty on all products purchased from our authorised UK channels, covering defects in material or workmanship under normal use. Our warranty includes:

• 30 days from purchase: Repair, replacement, or full refund for faulty items.
• After 30 days but within 12 months: Repair or replacement; if neither is possible, we offer a partial refund or full-value voucher.
• After 12 months but within 24 months: Repair only; if the item cannot be repaired, we offer an exchange at 50% of the original price.

Please note, the warranty does not cover damage caused by misuse, accidents, improper care, or wear and tear.

To make a claim, you can contact our customer service team or visit our London Flagship Store for assistance.

For detailed information and claim instructions, please refer to our Warranty page.

我们只有两个官方网站：

1. 官方中国国内网站：这是我们品牌的主要网站，专注于提供信息。它是非交易性的。
2. 国际官方网站：这是我们在国际上购买波司登产品的唯一官方网站。

虽然我们的产品也可以通过授权零售商和其他平台购买，但这两个网站是波司登直接运营的唯一官方网站。

是的，我们位于伦敦梅菲尔的旗舰店是我们在中国以外唯一的门店。欲了解更多信息，请访问我们的门店页面。我们希望很快见到您！

当然，我们的商店总是乐意收到您的来信，所以请与我们联系。您可以在此处找到所有联系方式。

是的，如果我们旗舰店的产品更便宜，请联系我们，我们会为您匹配价格！

是的！您只需在结账时选择“店内取货”，我们将在您的订单准备好取货时通知您

是的！您可以在店内下订单，我们的团队成员将很乐意为您提供进一步的建议。